FAQS

What are the most common RV, Toy Hauler & 5th Wheel mattresses sizes?

The most common bed size for RV's, Toy Hauler, and 5th Wheels is the queen short or short queen which usually measures either 60" x 75" or 60" x 74". These dimensions are also referred to as the RV Queen size. About 60% - 70% of the orders we receive tend to be for these dimensions.

Can I fit a standard queen you'd find in a mattress store in my RV or Toy Hauler?

It depends on the RV. Usually no. A standard residential queen measures approximately 60"x80" (5" longer than the 60"x75" size). Most RV's take the short queen size usually due to one or more of the slide-outs in the bedroom, room size and adjoining bathroom layout, furniture/fixture location, or because of gross weight limitations.

With that being said, there is a fair amount of RV, Toy Haulers, and 5th Wheels are designed to take a standard residential queen. You'll want to measure to see if you have any height limitations.

What RV, Toy Hauler and 5th Wheel mattress is right for me?

If you are not sure which RV, Toy Hauler, 5th Wheel mattress to go with, feel free to contact an expert at 623.455.4939.

The three important things to consider are the comfort, support, and durability.

Comfort: If you sleep on your back or stomach, or the mattress is being used as a guest bed, we'd recommend choosing a mattress with a medium-firm feel (not very hard and not very soft). If you tend to sleep on your back or you like sleeping on a carpeted floor, go with a firmer feel.
Support: All of our mattresses will support the average weight. If you're above average weight (250 lbs +), the thicker mattresses are going to use denser foams in the base and provide more layers to support this added weight.
Durability: The higher the quality level, the better the components being used. This translates to a longer life span. If the mattress is being used frequently or you'd like something more comfortable, we'd recommend going with a mid or upper-quality level.

ORB TRIAL PERIOD / WARRANTY & RETURNS

Our ORB Mattress will be the best upgrade you can make to your RV, Toy Hauler, Sprinter, and Motorhome. It’s the sort of upgrade that you are guaranteed to enjoy every trip out. Guaranteed!

But we do know to buy online seems crazy, and you may think twice before buying our mattresses without trying it first. But we stand behind the ORB products so much we offer a 100-Night trial. We are sure you will be stoked with ORB products. But if you're not feeling it you can return it.

Trials and exchanges are limited to 1 use per customer household.

Mattresses Return Policy

You have 100 days from the date of delivery to return your ORB Mattress. please sleep on your ORB mattress for at least 30 nights to allow your body to properly adjust. Sometimes it can take some time to adjust.

To start the return process after 30 nights, simply email josh@offroadbedding.com, please include your order number. Once eligibility is confirmed, we will simply have you find a local charity to donate the mattress too. Goodwill's or donation centers that re-sell the mattress will not be accepted. To be eligible for a return, you must still be within your 100-night trial period, and the mattress must be clean and undamaged. Once proof of donation has been sent to us, as well as photos of the donation and we’ve verified with the charities’ management that the donation was received. You will receive a full refund minus a $120 return fee, and someone in need will get a new mattress. Everyone wins!!

*Please note shipping fees to Hawaii, Alaska, & Canada is non-refundable. If you live in one of these locations you will receive a full product refund minus shipping cost.

Need to cancel an order?

We understand things happen, and sometimes an order needs to be canceled. If your order is able to be cancelled before going into production 48 hours, we can cancel the order and issue a full refund. If your order has already went into production but has not shipped yet, we will cancel the order and issue a full refund minus a $120 stocking fee. If your order has already shipped or has already been delivered. And you need to cancel then simply give us a call at 623.455.4939. and we can give you instructions on how to return the mattress to us in order to be granted approval for return. You must have had the mattress for less than 30 days and the mattress must be unopened and still in the original box. Once we receive the mattress back you will receive a full refund minus a $120 stocking fee. The customer is also liable for return shipping to us.

Ordered the wrong ORB size or firmness?

ORB is not responsible for buyers ordering the incorrect size or firmness. Please double-check that you are ordering the correct size. If the wrong size is ordered and the product has not shipped, simply give us a call at 623.455.4939.

Where does ORB ship?

All items ship FREE* to the continental U.S., shipping to Hawaii, Alaska, & Canada have a flat-rate fee of $150

How long does it take to get my ORB mattress?

Normally it takes 10-15 business days from order to delivery.

How much is ORB shipping?

All ORB items ship FREE* to the continental U.S., shipping to Hawaii, Alaska, & Canada have a flat rate fee of $150

ADDRESS NOTICE * Undeliverable or Refused Package

Buyers are responsible for providing ORB with the correct delivery address, ORB is not responsible for being provided incorrect or misspelled addresses. It is the buyer's responsibility to make sure the address in which they provide is able and willing to accept oversize and heavy packages. If for any reason a package from ORB is deemed undeliverable by FedEx or Refused by the seller or address recipient. ORB will provide a refund* Minus the cost of shipping & and minus 20% restocking fee. If the buyer would like a 2nd attempt to be made the buyer will be charged shipping for the 2nd attempt. So please always double-check and make sure the address is correct.

ORB SETUP AND CARE

Your new ORB mattress is compressed and rolled, then packaged in a box, before being shipped directly to you. Take the box to the location you wish to open your mattress. Remove the compressed mattress from the box, and carefully cut open the outer plastic wrapping of your mattress (A basic letter opener works great for this step). After the outer plastic has been removed, carefully cut or tear away the plastic covering on your mattress. It will immediately begin to expand. Once you’ve removed the plastic, set and position your mattress in its place and allow it to fully expand. It will be fully expanded and ready to use within minutes!

How long before I can sleep on my ORB mattress?

After you unwrap your new ORB mattress and set it up. You can sleep on it within 15-20 minutes. It can take up to 24 hours to fully fill in the corners.

How long can I keep my mattress in the box?

We recommend keeping your mattress in the box for no longer than three weeks after it has arrived at your door. While your mattress is safe to keep rolled for up to 60 days, compression beyond this period does hold some risk for slowing the expansion of your mattress. If you anticipate a delay in setting up your mattress, our team can delay shipping your mattress after purchase. Contact our customer service team for more information.

Does the ORB mattress have an odor?

There are no odors or smells any different than those you would encounter when buying a new couch or a new car. Since our beds are made to order, they are only boxed for a short amount of time and sent to you immediately, unlike other companies which store them warehouses or have them shipped from overseas, where they acquire container smells and become stale.

Our beds use only CertiPUR-US® foams so you can be rest assured there are no harmful chemicals such as formaldehyde, ozone depletes heavy metals and certain flame retardants. These foams meet CertiPUR-US® program standards for content and emissions and are analyzed by independent, accredited testing laboratories.

Can Sewn in handles be used to lift or transport the mattress?

No. Handles sewn into the side panels of select mattresses should never be used to lift or transport the mattress. The handles are designed to be decorative and should only be used on rare occasions for very slight adjustments to the mattress alignment. Handles are not included in the 10-year warranty. Mattresses cannot be returned or exchanged due to wear and tear or damage to the handles.

WARRANTY

All ORB RV mattresses purchased on offroadbedding.com come with a full 10-year hassle-free warranty that covers any defects or body impressions that measure 1" or more. Our 2" ORB mattress topper comes with a 3-year warranty.

MADE IN ARIZONA!

All of our components are manufactured, and all of our ORB mattresses are made in Arizona. We handcraft every part of your ORB mattress to the highest standards.

Our ORB Mattress will be the best upgrade you can make to your RV, Toy Hauler, Sprinter, and Motorhome. It’s the sort of upgrade that you are guaranteed to enjoy every trip out. Guaranteed!

WHY ORB?

We’re not your typical mattress company. We don’t have stodgy sales guys in bad ties trying to upsell you on a ton of crap. And we’re not going to use a bunch of big technical terms that riders and drivers don’t care about in attempts at selling you a mattress. We’re only going to state the facts and guarantee your best night’s sleep. If you’re not stoked, it’s all good with our Risk-Free, 100-Night Trial.